Privacy Policy

This Privacy Notice describes how we, PayServ (“PayServ”), collect, store, use, process, retain, transfer, disclose and protect your Personal Information. This Privacy Notice applies to all Users of our mobile applications (including the User application, merchant application and the driver partner application), websites, services and products (together, the “Applications”), unless covered by a separate privacy notice.

This Privacy Notice is provided in a layered format so you can click through to the specific areas set out below. Please read this Privacy Notice thoroughly to ensure that you understand our data protection practices. We want to make this easier to understand, so we wrote a summary that highlights all the important points. Unless otherwise defined, all capitalised terms used in this Privacy Notice shall have the same meaning ascribed to them in the applicable Terms of Use between you and PayServ.

Acknowledgment and Consent
By accepting the Privacy Notice, you acknowledge that you have read and understood this Privacy Notice and you accept all of its terms. In particular, you agree and consent to us collecting, using, sharing, disclosing, storing, transferring, or otherwise processing your Personal Information in accordance with this Privacy Notice.

In circumstances where you provide us with Personal Information relating to other individuals (such as Personal Information relating to your spouse, family members, friends, or other parties), you represent and warrant that you have obtained such individual’s consent for, and hereby consent on behalf of such individual to, the collection, use, disclosure and processing of his/her Personal Information by us.

You may withdraw your consent to any or all collection, use or disclosure of your Personal Information at any time by giving us reasonable notice in writing using the contact details stated below. You may also withdraw your consent for us to send you certain communications and information via any “opt-out” or “unsubscribe” facility contained in our messages to you. Depending on the circumstances and the nature of the consent which you are withdrawing, you must understand and acknowledge that after such withdrawal of consent, you may no longer be able to use the Application or services. A withdrawal of consent by you may result in the termination of your account or of your contractual relationship with us, with all accrued rights and obligations remaining fully reserved. Upon receipt of your notice to withdraw consent for any collection, use or disclosure of your Personal Information, we will inform you of the likely consequences of such withdrawal so that you can decide if indeed you wish to withdraw consent.

What information do we collect about you?
We collect Personal Information when you use our Applications. We also collect device and technical information from you, and any other information you may submit when you use our Applications. If you choose not to provide such information we will be unable to provide you with the Applications normally.

How will we use the information about you?
How we use your information depends on whether you are a User or a Service Provider. If you are a User, we use your information to administer and manage your Account with us, communicate with you, and otherwise provide you with the various services and functions available in our Applications. If you are a Service Provider, we use your information to verify that you are able to provide the services, enable you to provide services to Users, administer and manage your account with us, communicate with you, and otherwise provide you with the various services and functions available in our Applications. We also use your information to maintain our Applications, and to tailor our products and services to your preferences. In addition, we use your information to market our products and services to you, and those of our group companies, partners and agents (with your consent where required by Applicable Law).

Who do we share your information with?
We share your data with Users and Service Provider (as applicable) to facilitate the performance of services for or by you, with our third party partners and suppliers, to the extent necessary for them to provide their services, such as payment processing, insurance claims and verification. We use these third parties’ services solely to process or store your information for the purposes described in this Privacy Notice. We also share your information with our Affiliates for the purposes described in this Privacy Notice and with government and regulatory bodies as required by Applicable Law.

Where do we process your information?
Our servers may be located outside of the Territory. We may also transfer your information to our Affiliates and third party suppliers and partners outside the Territory for the purposes set out in this Privacy Notice.

How long do we keep hold of your information?
We retain your information for as long as it is necessary to fulfil the purpose for which it was collected, or as required by Applicable Law.

How can I exercise my rights over my information?
You may have various rights in relation to your data under Applicable Law and you may contact us to exercise your rights.

Contact us
If you have any questions, concerns or complaints, please contact us through the contact details that can be found in the Contact Us section.

How will we notify you of changes?
We will amend this Privacy Notice from time to time and notify you of the updated versions via our Applications or your email registered with us. Please check back regularly to see any updates or changes to this Privacy Notice.

The Types of Personal Information We Collect About You
“Personal Information” means information which identifies or can be used to identify, contact, or locate the person or device to whom that information pertains. Personal Information includes, but not limited to, name, address, date of birth, occupation, phone number, e-mail address, bank account and credit-card details, gender, identification (including passport or national identity documents) or other government issued identifier, vehicle information, photo, nationality, phone number of our Users and non-Users in your mobile phonebook, health data, financial related information, and biometric information (including but not limited to facial recognition). Additionally, to the extent other information, including a personal profile, and/or unique identifier, is associated or combined with Personal Information, then that information is also Personal Information.

The types of Personal Information that we collect depends on the circumstances of collection and on the nature of the service requested or transaction undertaken.

To the extent permitted by Applicable Law, we may collect, use, store and transfer different kinds of Personal Information about you which we have grouped together as follows:

Identity Data includes name, username, identity card, taxpayer identification number, user ID, or other identifier, title, date of birth, gender, place of birth, occupation, nationality, photos and/or biometric data.
Contact Data includes billing address(es), delivery address(es), email address(es), phone numbers and phonebook.
Eligibility Data includes, in relation to Service Provider, the licences, approvals and other authorizations permitting you to operate the vehicle and provide transportation or other services, and insurance policy details.
Transaction Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses, in relation to Users, the type of service sought, details as to the pick-up and/or delivery; and in relation to Service Provider, the type of services that can be accepted at the time.
Financial Data includes bank account and payment card details such as the type of payment card or account used, the name of the issuer of that payment card or account, the name of the holder for that payment card or account, the identification number of that account or payment card, the verification code of that payment card or account, and the expiration date of that payment card or account, as applicable, financial history (including but not limited to payment card or account transaction history, payment card or account details and mapping and/or payment card or account status and states) and credit score.
Payment Data includes details on payments or transfers made through any electronic money and/or electronic wallet facility provided by us such as information relating to the utilization, payment, recipient details (including their account details), amount of payment paid, bill details, and invoice details.
Technical Data includes details on your usage of our Applications such as in app messages, in app search history, internet protocol (IP) address, information as web pages previously or subsequently viewed, duration of every visit/session, the internet device identity (ID) or media access control address, mobile advertising ID and other device information including information regarding the manufacturer, model and operating system of the device that you use to access the Applications and crash logs.
Location Data includes your real-time geo-location information.


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